Penny books after-hours callers into your calendar. Try 14 days free.

No. Penny answers 24/7 in every phone plan; nights, weekends, and holidays are included at no extra tier. Phone answering starts at $29 a month billed annually, with an included minute allowance and your selected behavior at the limit. The trial includes 14 days of Pro, including 100 phone minutes and 300 website conversations, with no card. See the answering service cost guide for dated provider pricing and what each plan includes.

Whatever you decide. Forward your line after you close, on weekends, on holidays, or any time it rings unanswered, and Penny picks up whatever reaches her. You can send her everything after close and on weekends, or only the overflow during the day. The calls that used to hit voicemail get answered either way.

Penny follows your approved safety instructions before routine intake. She attempts your transfer number on Starter or the on-call schedule on Pro when your rule calls for it, and if nobody answers, she takes a message and emails it to you. A transfer attempt does not guarantee a response or arrival time. See the Emergency Rules page for the situations, caller guidance, and actions by trade.

Yes. Review the trade defaults, set the contacts, and edit the instructions in plain English. Keep safety guidance appropriate to the reported situation. You can separately decide which service requests need someone tonight and which can use the next available appointment.

Look at the calls your office receives after close and the work needed to handle them. Penny’s phone plans include round-the-clock answering and a minute allowance, with optional top-ups of 60 minutes at a time. Test a calendar booking, a service question, and your urgent transfer path before deciding which plan fits.

She books. When an after-hours caller wants on the schedule, Penny offers the first slots your hours allow, books the appointment onto your calendar during the call, and emails you the booking. She reads the time back before she books it. The calendar must have an available slot and accept the booking; otherwise the office receives a request to follow up. Hear it on the AI answering service demo line.

Yes, in every phone plan. She picks the language from the caller’s first words and switches mid-call if the caller does, and your intake, booking, and safety rules apply in both languages. See the bilingual answering page.