Penny checks the address against your service area before booking an estimate through your landscaping answering service.

Google Calendar stores the confirmed estimate slot. After the call, Jobber can receive the request details, and Housecall Pro can receive a lead pending your office’s scheduling workflow. Zapier and signed webhooks carry the property fields into your other systems.

Voice starts at $29/month with annual billing. Pro adds your on-call schedule. Try Penny free; see the answering service cost guide for plan and usage comparisons. When you choose to keep answering past your included minutes, 60 more are added at a time at your plan’s rate.

Yes. List the towns or ZIP codes you serve; Penny checks the caller’s answer against them before she books, and an address outside them becomes a request for your office or a polite no, as you choose. She offers your open estimate times and does not plan routes or infer where your crew is.

Yes. She asks whether ongoing service is wanted, which areas it covers and how the caller describes the initial cleanup. Your estimator receives both requests before preparing the scope and agreement.

It gives your estimator context. Penny labels caller-provided area as approximate and collects the requested work and access details. She quotes only a price you have approved for that service.

She asks where the problem appears and whether water is pooling during or between watering cycles. The record goes to your irrigation contact or an approved inspection appointment. The technician identifies the fault.

She states the rain-delay policy you wrote in your answers and takes rescheduling questions for your office. She uses the availability you provide for weather-dependent work rather than inventing a delay or guaranteeing that conditions will suit the crew.

She records the proposed work, property and access for the estimate. Utility-location planning stays with the responsible contractor and the local 811 process. Booking a visit does not authorize digging.

She records gate width if the caller knows it, whether it is locked, who can provide access, and whether pets will be in the yard. Parking for the truck and trailer and any HOA work hours go into the notes. Your crew decides which equipment fits the site.

Penny tells them to stay away from the wire and everything touching it, call 911, then the utility. She alerts your lead after that instruction. The call does not become a routine tree or cleanup appointment.