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Penny
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AI receptionist for hair and beauty salons

Penny’s salon answering service books the service length you set.

At four on Friday, every stylist is mid-service when someone calls about going blonde. Penny checks your color-consultation rule and asks for the history you require. Routine bookings use your menu’s service length and an opening long enough on your calendar.

A fact about the setup

Penny uses the appointment length you set for each salon service and checks your calendar for an opening long enough before booking.

Try Penny free

14 days of Pro, including 100 phone minutes and 300 website conversations. No credit card.

Or call her from your phone: (630) 324-4620

The demo line

Hear how Penny checks an appointment during the call

The live demo uses Summit Heating, a fictional HVAC business. Listen to her intake here; test your own trade’s rules in your Penny account.

(630) 324-4620
  • Ask the shared demo to read an appointment back after you change your preferred time.
  • In your salon account, request a first-time color change and check that your consultation rule is applied.
With your desk

Keep the client in the chair your team’s first conversation

Your desk handles

  • Color consultations and chemical-service suitability
  • Clients arriving for services and stylist coordination
  • Corrections, refund requests and policy exceptions
  • Event packages and specialist-service quotes

Penny handles

  • Routine service bookings while every stylist is mid-service
  • Consultation appointments under your first-time color policy
  • Rescheduling appointments she booked; for others she takes the reschedule request for your desk
  • Confirming service-menu details and requested add-ons
  • Client contact details and the appointment readback
Your desk keeps the calls that need someone who knows the account. Penny keeps the ones that ring while that person is busy.
A call, written out

Dark home color last month leads to a consultation first

The salon’s first-time color policy books a consultation, with the requested stylist noted.

pennyassistant.com/dashboard/inbox
Inbound call · Morrowspun Hair
Answered by Penny · transcript
  1. Penny
    Morrowspun Hair, this is Penny. Which service would you like to book?
  2. Isolde (caller)
    I’m new. I’d like lighter balayage, preferably with Renata.
  3. Penny
    Your previous color matters to the consultation. When was it last colored, and was that at home or in a salon?

    A fact from the knowledge pack, used on the call.

  4. Isolde (caller)
    I used a dark home color last month. My name is Isolde Marr.
  5. Penny
    Thank you, Isolde. Our policy is to book a color consultation first for a new client with that history. What callback number should the salon use?
  6. Isolde (caller)
    312-555-0151. A consultation sounds good.
  7. Penny
    I have a consultation opening on Thursday at 4 p.m., and I’ll note that you’d like Renata. Would you like that?
  8. Isolde (caller)
    Yes, please.
  9. Penny
    The consultation is booked for Thursday at 4 p.m., with your request for Renata, your dark home color and your balayage goal in the notes.
  10. Isolde (caller)
    Thank you. I’ll bring a picture of what I have in mind.
In the log
Client
Isolde Marr · 312-555-0151
Goal
Lighter balayage · new client
History
Dark home color last month
Requested stylist
Renata
Appointment
Thursday · 4 p.m. · color consultation
Written to your calendar
Every line she said is in your log with the fields she captured beside it.
Before her first call

Your service menu sets the time for the color and the finish

From the salon knowledge pack

  • Client history and color-consultation intake
  • Owner-set appointment lengths and finishing services
  • Chemical-service policies and product-label instructions
  • Reported reactions and medical emergency escalation
  • Stylist preference, rescheduling, and cancellation policy
  • Bridal parties, extensions, and consultation requests
  • Website booking with the salon’s required fields
Penny, on a call
Your previous color matters to the consultation. When was it last colored, and was that at home or in a salon?
The topics in the list are why she can say this.
On your website

A root touch-up and a cut need the right combined opening

morrowspunhair.com
Morrowspun Hair
  • Services
  • Hours
  • About
  • Contact
Penny
Chat with Morrowspun Hair
Visitor
Can I book my usual root touch-up with Renata and add a cut?
What Penny does
Penny checks your service menu for that combination and the duration it requires. She offers openings long enough for both on your calendar, notes that the client asked for Renata, then captures the required contact fields before confirming.
Write a message
The chat follows the same rules as the phone line, so a visitor gets the answer a caller would.
Where it lands

Bookings reach the calendar assigned to your salon services

  • Google Calendar
  • Outlook
  • Zapier

Connect Zapier or signed webhooks to send the captured details to the tools your office uses.

Questions

What salon owners ask about color consultations and stylist requests

Send setup or plan questions to support@pennyassistant.com.

Connect Google Calendar or Outlook. Signed webhooks pass booking details to your other tools. You provide the service lengths and booking rules.

Other lines of work

More examples of appointment booking around your team’s schedule

Give Penny a call before you forward yours.

Try the HVAC demo, then set up Penny for your business. Your account starts with 14 days of Pro, including 100 phone minutes and 300 website conversations; Free keeps your website chat after the trial.

Try Penny freeCall Penny: (630) 324-4620

14 days of Pro, including 100 phone minutes and 300 website conversations. No credit card.