Sign callers can book an approved showing through Penny’s real estate answering service.

Google Calendar or Outlook, so a showing lands on the calendar during the call; on Pro each office can use its own calendar. HubSpot or Salesforce for the lead, through Zapier, with the property, the pre-approval status, and the agent question. Zapier and signed webhooks carry the same fields into Follow Up Boss or whatever your team runs on.

Penny starts at $29 a month on Starter with annual billing, and Pro at $99 adds the on-call schedule. Paid plans include monthly minutes; when you choose to keep answering past them, 60 more minutes are added at a time at the plan’s rate. The answering service cost guide compares plans, included minutes, and usage charges.

She says she is not able to speak to that and offers to have the agent follow up, then goes back to the listing facts and the showing. The same answer covers safety, crime, who lives in the neighborhood, and whether the caller will fit in. School quality and neighborhood character are steering proxies under the Fair Housing Act, and a receptionist who answers them, even helpfully, puts your license on the line. She does not volunteer them either.

No. She reads the listing status you approved, active, contingent, pending, and nothing about a specific offer. A buyer who asks whether their offer was accepted, or a seller who asks what came in, gets a message to the agent on the deal, and Penny can offer a transfer to your on-call contact. Negotiation, counteroffers, and what the seller would take are the agent’s to discuss, and Penny captures the question rather than guessing at the answer.

She treats it as the most time-critical call in the trade. The caller hears to send nothing further and to call the title or escrow company at a number they had before today, not one from the new message. Penny emails you the caller’s name and the property, transfers to whoever is on call if you turn that on for the rule, and never confirms, relays, or writes down a bank account number, routing number, or wiring detail. A landlord pressing a renter to wire a deposit sight unseen gets the same reflex, flagged as a possible rental scam.

She asks, and she records which answer she got. Pre-qualified means an informal lender estimate and an early-stage buyer; pre-approved means a written conditional commitment, usually good for sixty to ninety days, and an offer-ready one. She records which the caller has, the lender if they name it, and the expiration if they know it, so the agent can rank the lead. She does not ask about income, credit, or assets, and she never tells a caller what they can afford.

Not yet. One calendar connection serves the account, and on Pro each office can use its own calendar. Penny notes the agent the caller asks for on the booking or the message, and when the call cannot wait she can transfer to whoever is on call; if nobody answers, Penny takes a message and emails it to you.

Yes, when it is the price on the record, and she says so in those words. The list price is a public listing fact, like beds and baths, square footage, HOA dues with the frequency, and days on market. What she will not do is tell a caller what the house is worth, whether the price is negotiable, what the seller might take, or read days on market as a signal. Those go to the agent.

She notes it and stops selling. A buyer with an agent who calls one of your listings is contacting the seller’s side, so she captures the buyer’s agent’s name and brokerage, offers to set up the showing through that agent, and notes the request for your listing agent. She does not try to win the caller over, and the lead is logged as represented so nobody on your team chases it.

A transaction deadline is flagged urgent and emailed to you with the property and the deadline, and transferred to whoever is on call if you turn that on for the rule. Changed wiring instructions get the safety line first; Penny never relays bank details. For managed rentals, immediate danger gets emergency guidance first, then an email with the unit and the callback number, and a transfer to whoever is on call if you turn it on.